A tiny blurb in the Construction Permit section of the local paper says that http://www.dillards.com/index.html is doing 15M in repairs on the hurricane damaged store here. Great.
Dillard's is an o.k. department store. It carries a few nicer brands that we are unable to get down here, pre- or post-hurricane. To find Cole-Haan, Eileen Fisher or a big cosmetics counter, I went to Dillards.
I'm angry with Dillard's. It's been almost two years since Katrina. The big store was damaged. Do you think that Dillard's had the marketing sense to contact it's Gulf Coast customers? Nope. Nada. Why haven't they attempted to keep our loyalty or interest? Did they send updates on their rebuilding progress? No way.
We Gulf Coast customers are nothing to Dillard's. Otherwise, the store would have reached out to us with coupons to use in Mobile, Jackson, etc. or contacted us about SOMETHING.
On the way to Atlanta, I stopped at the Oxford, Al. Quintard Mall Dillard's. This was early in the day on Monday. A good saleswoman helped me in the Eileen Fisher section. Later, I stopped at another Dillard's, right off 1-20 or 1-85 (can't recall), and wandered through the shoe department. No one spoke to me the entire time I shopped.
When the 15M Dillard's opens, I'll think long and hard about shopping there.
P.S. Perhaps this dept. store rant has no place on a wildly serious blog like mine, but SOMEBODY should tell Dillard's that they are careless with customer loyalty. So, I just did.